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cheap quality hotels with instant confirmation in holiday destinations (Spain, Majorca, Tenerife and More) European Cities (London, Paris, Amsterdam, Barcelona) and USA (New York, Los Angeles, Las Vegas, California, Florida and more). AlphaRooms is one of the UK's most popular online accommodation booking websites.

Rating: User rating: 5 out of 10 Votes: 3

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Not To Be Trusted

Reviewed by: Misty, Jan 26 2008 9:49AM

Made a booking with this company in July 2007 for a stay over New Year 2007/08. We were advised less than 3 days before travel that our booking could not be honoured. We also found out whilst dealing with call centre staff that Alpharooms had known about this problem for a whole week before letting us know. With only days to make alternative arrangements, we could not find another suitable hotel. Alpharooms had proposed a Hotel in a seperate resort, we suggested a split between this and our first choice but Alpharooms stated that this arrangement could not be confirmed, even though our first choice was being offered as available for the latter dates of our break, on their own web site! Had Alpharooms advised us at the earliest opportunity that there was a problem we would most probably have been able to travel, as it was they cost us more than £200 in lost air fares and other associated costs. The customer service of this company consists of a simple statement that they have abided bytheir terms and conditions. Some 4 weeks on, no reasonable explanation has been received of the failure to pass on vital information in a timely ,manner. AVOID.

2 of 4 people found this review helpful

booking through alpharooms

Reviewed by: michelle massey, Apr 6 2006 12:00AM

We booked with alpha rooms over the phone for a surprise birthday treat for my husband and 4 children. 27 of our friends and family also booked the same hotel in santa ponsa majorca for the same week as a surprise for my husbands birthday. 4 days before we were due to fly I rang the hotel to book an additional cot for one of the rooms only to be told there was NO booking for ourselves and family made! Alpha rooms had messed up the order and originally denied responsibility causing great anguish for the whole party who had rooms booked by a different company luckily. There were no rooms left at the hotel as it was Easter week so we were offered a much lower grade hotel on the other side of the resort with a nightclub underneath, not good as we have a 9month old baby! We now have the trauma of trying to find other accomodation 4 days before flying which is proving difficult, not to mention it has also spoiled the whole reason for us all going away as we are now going to be seperated from our friends and family instead of celebrating with them. Definately not a recommended company!!

6 of 6 people found this review helpful

alpharooms reservation

Reviewed by: inspection, Nov 2 2005 12:00AM

booked and paid online for transport airport to hotel. transport did not show. multiple e-mails to alpharooms without response. credit card company say unable to help. in this instance only 27 pounds but could be 100's if accomodation default. now trying other shops of which there are many as cheap as alpharooms

5 of 5 people found this review helpful

With over 15,000 discounted hotels and apartments worldwide, ranging from budget accommodation to 5 star luxury suites, Alpharooms has a room to suit everyone’s needs! Our Mediterranean holiday hotels portfolio is particularly strong.
top AlphaRooms destinations: Algarve, Benidorm, Costa Brava, Costa Del Sol, Cyprus, Gran Canaria, Ibiza, Lanzarote, Magalluf, Majorca, Palmanova, Salou, Tenerife, Turkey, Amsterdam, Barcelona, Budapest, Dublin, Edinburgh, Las Vegas, London, Madrid, New York, Nice, Paris, Prague, Rome, Sydney
Remember the great offers on Travel Insurance cover also from Alpha-Rooms:
Cancellation & Curtailment £5,000
Emergency Medical £5,000,000
Loss of Passport £250
Delayed Personal Possessions £100
Personal Possessions £1,500
Personal Money £300
Personal Accident £25,000
Missed Departure £500
Delayed Departure £200 for delay £5,000 for abandonment
Personal Liability £2,000,000
Legal Expenses £25,000
AlphaRooms Travel Insurance

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