I purchased a DeLongi radiator from Electricalshop.com, which was delivered as faulty. I e-mailed them & they ordered me to call their 10p per minute phone line to arrange an exchange. I have thus far spent the best part of an hour holding onto their rip-off call waiting system, without managing to get through. I've e-mailed them several times & explained this, asking them to arrange the exchange by e-mail. The result? They completely ignore me. I seriously recommend avoiding these arrogant, profiteering racketeers. You tend to get what you pay for in this life, & in future I'll be shopping at John Lewis. Electricalshop? Faulty products & a rubbish service.