I was sent damaged goods and after several phonecalls and a week later they uplifted the product and said refund would take two days. Two days later no refund, I rang back. They said the refund would be in my account that day, two days later no refund. It is now three weeks since they delivered my damaged goods and still no refund. Surely this is illegal.

I had Ordered a Quinny Zapp pushchair from Glasgow Pram Centre via the Internet and the service was pathetic. When I did not hear from the store after a week from the date of payment I called up & there was confussion whether the order was executed. Thereafter inspite of being promised delivery everyday its been two week & I am still waiting for the item to be delivered. I think the store should come out clean if they don't have the item in stock instead of harrassing inocent buyers & make false promises.