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When we arrived in Prague, we were told that our reservation was lost. No real alternative was available for the first 2 nights; result was that we had to stay in a private pension 10 km outside city centre for 2 out of 3 nights and the last night we had to move to another apartment in the city. Our original Lateroom reservation was for a very nice apartment in the heart of the Prague with short walking distance to all main locations.

The local agency was very friendly and tried really hard to help.

But, the back-up from Laterooms was an absolute disaster and a disgrace to customer service; Lateroom showed no sincere interest in making up for this mishap. Only "help" was an offer to stay at a hotel at 50% higher cost than our original rate (we had booked an apartment). Apparently no one in Laterooms have the authority to take responsibility to take actions to turn around a booking mistake

We succeeded in talking to 4 different people at Laterooms. One of which promised to find an alternative and call back, but when we called back to hear status, the person had left for the day and had not left a message for her colleagues. 3 other persons was involved from Laterooms. Last person we talked to was an individual from customer service, who greatest talent was to explain the disclaimer of Laterooms in any matters relating to booking security through Laterooms, "we take no responsibility that your booking cannot not be fulfilled"