Shop online at Tesco Electricals

Very poor service indeed. I ordered a samsung flatscreen widescreen tv online at the end of December - delivery was 3-5 days according to the screen. After more than 10 days I contacted them to find out why the delivery details had not been updated onscreen as it detailed on the website. Their response: Nil. Eventually I received a phone call from their carrier - DFDS Transport of Harwich Essex - and a delivery date of 17th January was agreed. I took the day off as delivery was to be between 8am and 8pm. When the tv arrived at 2pm approximately, the delivery man distracted me by discussing my 3 piece suite. I signed for the samsung tv not noticing until he had left that it was in fact a Bush tv - not widescreen or flatscreen. I immediately telephoned him on his mobile but was told that there were NO samsung tv's on the lorry and that I would have to contact the depot. Suspiciously, there was no paperwork to indicate that the Bush tv was intended to be delivered to me. No address label or anything. I contacted Tesco Electricals - an expensive 0870 number and was left waiting in a queue. In the end, I emailed my complaint to them and stopped payment on my Visa card. Their carrier, the delightful DFDS contacted me this week to collect - again between 8am and 8pm. I emailed Tesco electricals to complain about the fact that I have to take another day off due to the incompentence of either themselves or their carrier, but received no response. Verdict: Use John Lewis - at least you can return goods to your nearest branch and not have to put up with being treated like sh**.